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Avaya Agile Communication Environment™
Avaya Agile Communication Environment™ software dramatically simplifies and accelerates the process of integrating multi-vendor systems with business applications.
- Improve business agility
Avaya ACE™ facilitates automatically triggered, event-driven communications. It speeds application development by exposing audio/video call control, text-to-speech, conferencing, and other capabilities as web services.
Reduce costs
Protect infrastructure investments by integrating existing multi-vendor PBX, video, and unified-communications systems with business applications. High-ROI packaged applications help reduce real-estate expenses, mobile calling charges, and other costs.
Improve productivity
The software integrates with unified communications systems to give users a single communications-rich interface for desktop applications.
Improve customer service
Deliver a seamless customer experience by connecting multi-vendor communications systems with leading vendors’ SOA frameworks, CRM software, and other business applications.
Avaya Agile Communication Environment™ software dramatically simplifies and accelerates the process of integrating multi-vendor systems with business applications. It allows businesses to streamline collaboration, CRM, and other people-dependent processes using their existing communications environments.
Companies can realize the benefits of Avaya ACE™ immediately through packaged applications that offer fast implementation and high ROI. Some applications reduce communications costs and increase productivity for office-based or mobile users. Others reduce downtime by improving team responsiveness during critical events.
Avaya ACE also provides toolkits that can speed development of custom applications up to 80%. They are open to IT and business application developers and include pre-written adapters for many communications systems.