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Contact Center Services
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|  | Contact Center Services NACR's team of Contact Center Specialists are knowledgeable about both products and market specific solutions and can help you increase productivity and efficiencies in your business.
The list below contains just some of the services that we can provide. Reach out to us and let us show you how we can help. Contact your NACR Representative for more details. |  |
- On-site or Remote Contact Center Review
- Identify ways to enhance caller experience or routing efficiencies
- Identify solutions to improve customer services
| - Contact Center Professional Services
- Call Vectoring, including variables in vectors
- Skills Based Routing
- Business Advocate
- Multi-site, including home/remote agent
- Contact Center Reporting, including Custom Report Writing
| - Traffic Theory - Agents, IVR Ports and Trunks
| - Computer Telephony Integration (CTI)
| - Multi-Media
- E-mail, Web Chat & Collaboration, FAX, VM
- Presence Management
| - Interactive Voice Response
- Touchtone or Speech
- Dialog Designer and VXML
- Converse Vector Command or CTI
- Managed Services
| - Call Recording and Screen Capture
| | - Outbound Call Management
- Preview Dialing, Predictive Dialing
- Blended Agent
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