Contact Center

Improve the Customer Experience

At NACR, we’re always hard at work finding new ways to help you improve the customer experience – leveraging your business intelligence in your contact center, and contact center intelligence in your business.

 

Our contact center specialists and engineers have spent an average of 20-plus years supporting businesses like yours and earning certifications including ACE, ACS, APSS and APDS. In addition to working closely with  Avaya, and Interactive Intelligence, we partner with other top technology innovators to deliver best-in-breed tools and strategies to the contact center. 

 

With all that experience, NACR knows which products and applications help drive contact center productivity, efficiency, and customer service. For instance, we’ll show you how to integrate contact center analytics as part of a Customer Experience Management (CEM) strategy. Or how to reduce costs by consolidating infrastructure and centralizing application management. 

 

Our experts will help you understand the latest technologies trends and how to use them in the contact center – not to be trendy, but to create interactions that will actually help build customer loyalty and generate revenue. 

 

Why Choose NACR?

Bottom line, NACR can deliver an end-to-end contact center solution that gives you:

  • Integration of all your most valuable business tools, such as email, web chat and collaboration, fax, voicemail, SMS, IM, and back-office workflow. Learn more>
  • Interactive Voice Response (IVR) and other self-service capabilities for tasks such as event notification, appointment reminders, bill pay, order entry, and account inquiries. 
  • Web-based and mobile technologies to increase your accessibility and your level of interactivity with customers. Learn more>
  • Social Media integration to increase the immediacy and reach of your business. Learn more>
  • Workforce Optimization (WFO) tools that help you capture, analyze, and act on information, such as call monitoring, call recording, e-learning, and customer feedback and speech analytics.
  • Cloud-based Computer-Telephony Integration (CTI), for more informed, thorough, and satisfying service delivery.
  • Predictive dialers and other applications to support proactive, outbound programs.
  • Seamless integration of contact center technologies with your companies’ business applications and back-end systems. Learn more>
  • A complete range of maintenance, monitoring, and professional services to support the reliability and performance of your contact center operations.
  • Reduce costs and increase customer satisfaction by resolving client problems on the first call. Learn more>
  • Much more….
     

For more information, contact your NACR NAM or click on the Contact Us button to the right and a sales specialist will be in contact promptly.