Acquisitions have been an important part of NACR’s evolution, and they allow us to enhance the value that we offer customers.
The 2006 acquisition of Combest Inc. added expertise in design, deployment, and managing telephony, data networking, and convergence solutions to our portfolio. It also expanded our monitoring and managed services capabilities, including a state-of-the art network operations center (NOC) in Norcross, Georgia.
Acquiring Empire Technologies in 2009 significantly expanded our sales presence in the northeastern United States. It also allowed us to provide former Empire customers with local NACR coverage in the rest of the U.S. The acquisition added even more Nortel maintenance expertise and carrier services to our multivendor services portfolio. Integrating Empire’s New Jersey NOC increased our capacity to monitor systems and deliver other managed services. Today, our two NOCs support millions of ports.
ConvergeOne acquisitions enable NACR to leverage the strengths of other ConvergeOne companies, offering customers technical expertise and strategically aligned support across an ever-growing array of integrated solutions from one trusted advisor.
ConvergeOne Technology (S1 IT Solutions (formerly SourceOne) is an authorized IBM, Cisco, Microsoft, NetApp, and EMC solution provider that offers high-value data infrastructure products and services for enterprises, government, and midsized businesses. It specializes in consulting for infrastructure, virtualization, and optimization of computing environments. They also offers planning, design, and implementation expertise, along with training and ongoing technical support.
ConvergeOne Program Management (formerly NorthPark Group) provides consultation as well as program and project management services to FORTUNE® 500 companies, including some of the world’s leading investment banks and financial institutions. They manage comprehensive portfolios that include multimillion-dollar enterprise-wide programs, global process reengineering projects, and customized project management organization implementations.
ConvergeOne Advanced Services (formerly SimpliCTI) offers integration consulting services that help internal and external contact centers deliver and manage interactions with customers over the phone (wired and wireless), the web (chat and self-service), email, and fax. It has helped improve interaction centers for critical processes, including customer sales, customer support, employee help desks, network operations, investor contacts, travel centers, and human resources.
G3 Technology Partners joined ConvergeOne in December 2012. G3TP provides a wide range of offerings including design, development, integration, implementation, support, and management of converged voice and data solutions.
ConvergeOne Collaboration (formerly Spanlink Communications) was acquired in October 2014. Their expertise extends to the design, implementation, service and support for the Cisco platform, including architectures for collaboration, enterprise networks, and data center/virtualization, as well as the Cisco contact center.
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