We recognize the importance of working with industry vendors who are known for providing technologies and services that enhance the business communication experience. For every customer need, we seek a solution, looking beyond our own portfolio to work with other industry leaders to integrate the best technology to solve a problem or satisfy a requirement.
In addition to our long-standing relationship with Avaya, Microsoft, Cisco, we also partner with other leading hardware companies, software vendors, and application providers whose products complement and enhance the breakthrough solutions we create. We gauge the confidence our partners place in us by the caliber and number of partners who choose to collaborate with us.
ADTRAN is a leading global supplier of networking and communications equipment with a portfolio of more than 1,700 solutions. ADTRAN solutions enable voice, data, video, and Internet communictioans across copper, fiber, and wireless network infrastructures. Our solutions are currently in use by every majorU.S.service provider and many global ones, as well as by thousands of public, private, and governmental organizations worldwide.
- Networking Infrastructure
As a national Platinum Avaya DevConnect Partner, Accuvoice has been providing Application Development & Integration for over 17 years. Accuvoice provides Avaya’s BusinessPartners solutions that Reduce Operating Costs, Generate Revenue and Improve Business Efficiencies. Accuvoice provides solutions in the Government, Education and Healthcare markets to name a few.
- Custom Application Development
AcmePacket is a leading provider of session delivery network solutions that enable end-to-end interactive communications across IP network borders. Our enterprise session border controllers (E-SBCs) deliver strong security, easy interoperability and assured reliability for next-generation voice, video, and unified communications in enterprise and contact centers.
- Session Border Controllers
Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications.
Amcom Software’s advanced solutions are used by thousands of leading corporations and organizations in healthcare, education, hospitality, business and government.
Amcom’s recent acquisition of CommtechWireless, along with the additions of XTEND Communications, Telident E911 solutions, further solidifies the company’s market leadership.
- Call Control/Routing
- IP Telephony
Aruba Networks delivers an enterprise mobility solution that enables secure access to data, voice and video applications across wireless and wireline enterprise networks.
- Wireless LAN
- Wireless Telephony
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
- Network Infrastructure
- Communication Applications
Avaya Financial Services
Avaya Financial Services (AFS) can help customers achieve their communications needs in a challenging economic environment. Equipment financing is a strategic financial option for businesses to consider regardless of the economic climate. But, it can take an increased role during a downturn when maintaining cash flow, preserving capital, obtaining flexible financial solutions and other benefits of financing are even more critical for helping businesses ride out the storm.
CRI (Communication Resources Inc.) is a premier VMware Virtual Solution and Unified Communications specialist. For over 20 years they have focused on the application side of communications providing cutting edge solutions to customers while offering exemplary service and unmatched results. CRI is a system integrator, a gold dev-connect partner for Avaya and partners with IBM, Microsoft, Citrix and VMware solution provider. Portfolio includes: one-X Mobile-Portal-Speech. AES with SameTime/OCS/CTI MM/MSS-MM/Exchange-Citrixand Virtual Environments-Octel.
Their latest solution: CRI Application Center, involved taking te application point solutions and providing an “Application Center” running Avaya applications on VMware in a data center “Private Cloud” configuration with fault tolerant design. Our marketing leading solution gives customers full control of the quality of their communications.
- Professional Services
- VMware Solutions
- Messaging/UC Integration
CTI Group is the developer of communication management tools Proteus® Call Accounting/Management and SmartRecord® Call Recording for Avaya platforms.
Leaders as stand alone applications in their own categories, these two business critical solutions are now available via a common dashboard. CTI Group’s integrated delivery of quality monitoring, cost management, call recording and business intelligence tools is the new benchmark for unified communications applications.
- Call Accounting & Management
- Call Recording & Monitoring Solutions
CXM. – Their CXM Recording and Quality Monitoring software suite is utilized by contact centers for quality monitoring and improving customer satisfaction. The CXM suites consists of modules for call recording, PC recording, agent evaluations and reports, agent coaching and customer satisfaction surveys.
CXM is an Avaya DevConnect partner and is located inHouston,Texas.
- Call Recording/Monitoring
- Agent Performance Evaluation Software
- Contact Center Solutions
CallCopy, a leading provider of innovative call recording and contact center solutions, is dedicated to ensuring the highest standards of customer and employee satisfaction. The award-winning, enterprise-proven cc:Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries across the globe.
CallCopy empowers these organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.
CallCopy is an Avaya Dev Connect Gold partner.
- Voice and Screen Recording
- Quality and Performance Management
- Agent Coaching and Training
- Workforce Optimization
- Contact Center Solutions
Centurion is an entirely U.S. based company with over 20 years of experience in developing and implementing IVR applications. They provides custom touch tone and speech enabled IVR software applications for the Avaya Voice Portal and Avaya Interactive Response platforms. Centurion also has packaged IVR applications for Callback Messaging, Survey and Proactive Outreach, Password Reset and many other functions.
- IVR custom speech enabled applications
- Proactive Reach
- Web, database and host interfaces
- Contract Center Solutions
Computer Instruments Inc. offers off-the-shelf and custom designed self-service IVR, Messaging, CTI and Web telephony solutions. CI can demonstrate how e-IVR provides superior voice technology on a single self-service, multi-application server.
With scalable bundles available, Computer Instruments has solutions for a wide range of industries.
- IVR, CTI, Web Telephony Solutions
- Emergency Notification
- Automated Dialing
Coordinated Systems, Inc. (CSI) delivers enterprise-ready call recording and workforce optimization solutions. CSI’s flagship solution, Virtual Observer, offers a lower cost of ownership, bulletproof implementation, and an extremely high value to price for NACR customers. They are focused on doing whatever it takes to ensure customer success and have 100% retention of all NACR shared customers.
- Call Recording
- Quality Monitoring
- Performance Reporting
- PCI Compliance
- Speech Analytics
- Desktop Analytics
- Workforce Management
DATEL Software Solutions
DATEL Software Solutions – Call SWEET! & Call SWEET! Live, provide reporting solutions. For contact centers with between 5 to 100 agents, Call SWEET! Live is a good fit. With real-time monitoring of agents and user-friendly, drill-down historical reports, Call SWEET! Live provides an eye-opening view into the small-to-medium size contact center.
Their web-based call accounting application Call SWEET! provides historical reporting for the entire organization. Both applications were specifically designed for Avaya’s Communication Manager Line and the IP Office.
- Call Accounting Report
- Contact Center Reporting
Digital DataVoice (DDV) is an experienced voice automation partner. DDV specializes in IVR, Speech and CTI design and programming for contact centers of all sizes.
In addition, after our initial project, our Managed Services program offers complete management of mission critical contact center technologies.
- Custom Application Development
- Contact Center Solutions
Dialogic a global leader in media and signaling products, is one of the most recognized names in the converged communications enabling industry and a market segment leader. Solutions built on Dialogic products are deployed in over 80% of Fortune 2,000 companies and in the vast majority of service provider networks in over 80 countries.
Technologies and products include multimedia servers and multimedia gateways supporting voice, video and fax applications and services. Avaya Devconnect compliant products include Dialogic® Brooktrout® SR140 Fax Software, Dialogic® Integrated Media Gateways, and Dialogic® Media Gateways for use in contact center, unified messaging, fax server, unified communications, conferencing and voice portal applications, supporting both Avaya branded solutions and complimentary 3rd party solutions. Dialogic Telephony Board products are widely deployed as an integrated part of many Avaya solutions including Modular Messaging and Voice Portal
- Media and signaling products
Esna is a global leader in cloud-enable Unified Communication and collaboration solutions. Esna integrates cloud, mobile and social communications on any device and with business applications from Google, VMware, Microsoft and Salesforce.com. Esna gives millions of information workers the freedom to choose how, when and where they communicate and collaborate with one another. Thousands of organizations across the globe have increased productivity, improved collaboration and reduce communication costs with Esna.
- Cloud-enabled UC Solutions
- UC for Google Apps
- UC for Salesforce.com
Extreme Networks, Inc. is a leader in open converged networks. Its innovative network architecture provides enterprises and metro Ethernet service providers with the flexibility, security, availability, and performance required for a true open converged network that easily supports voice, video and data, accessible via wired or wireless connectivity.
- IP Telephony
ISI Telemanangement Solutions
ISI Telemanagement Solutions, Inc. is a full-service telecom solutions company. They offer software and consulting services that help you manage your costs, improve your productivity and increase your revenue.
Their consulting arm for progressive telecom consulting services, exemplifies a 29-year commitment to superior products and services.
More than 8,500 customers count on them to offer exceptional customer service and supply the solutions that will help customers gain control of their telecommunications systems.
- Call Accounting, Tracking and Reporting
Call Accounting, Tracking and Reporting
For more than 20 years, InfoPlus has led the communications industry in providing hosted, information-driven solutions for Avaya channel partners and enterprise users. They specialize in creating custom, detailed informational reports such as inventory, system layout, detailed configuration and security/traffic studies, on the interworkings of Avaya and Nortel Communications systems.
A gold-level Avaya DevConnect member, InfoPlus was founded with the vision of combining technology, automation, a flexible delivery model and decades of combined industry experience into innovative CPE support solutions that help clients reduce costs, improve service, make more informed, faster business decisions, solve problems and generate revenue.
- Remote reporting, backup and analytical tools
- Customized support programs
- Solutions support Avaya and heritage Nortel Systems
Ingate Systems is a leading developer of award-winning enabling technologies for service providers, IP-PBXs and end-users and secure enterprise SIP communications products with secure SIP trunking, NAT traversal and remote connectivity solutions.
- IP Telephony
Prognosis, by Integrated Research, empowers your UC Operations and Engineering teams to avoid expensive outages, improve user satisfaction, and optimize UC operations. Prognosis is a leading UC performance and availability management software because it provides the highest scalability, deepest real time and replay UC data, and multi-vendor UC systems management capabilities. Prognosis is unique in its ability to monitor, and diagnose Avaya, Nortel, Cisco and Microsoft Lync.
- Integrated multi-vendor management
- Specification delivery of VoIP services
- Helping achieve service level delivery
Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative, interactive voice response (IVR), computer telephony interaction (CTI), and self-service applications for high-volume contact centers in markets including government, healthcare, finance, utilities and service industries.
As a long-standing Avaya Dev Connect partner and developer of call center speech applications, INI has a deep history in deploying application on Avaya platforms – making it a reliable partner capable of delivering results that promote the success and profitability of its customers.
- Interactive Voice Response (IVR)
- Computer Telephony Integration (CTI)
- Self-service applications for contact center
Jabra is a world leader in the development, manufacturing, and marketing of a broad range of hands-free communications solutions. Jabra’s consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.
- Hands-free communications
LifeSize® Communications is a world leader in high-definition video communications and telepresence. Founded by industry veterans in 2003, LifeSize pioneered high-definition video communications to make communicating at a distance as natural and effective as being in the same room, for anyone, anywhere. LifeSize became a division of Logitech in December 2009, sharing a vision of everywhere there is voice there should be video.
- Video Conferencing
MTS’s TEM solutions provide customers with complete telecom lifecycle capabilities including: ordering, provisioning, help desk, asset management, invoice auditing, bill management, mobile device management (MDM), payment, contract negotiations and management, disput resolution, payment allocation and chargeback, call accounting, priviate calls management, cable management, E-911 and 911 alerts, tenant resale and billing, and full lifecycle reporting and dashboards. These capabilities are available for both wireline and wireless assets and services.
- Telecom Expense Management
- Wireless Management Services
- Mobility Management, Security and Policy Services
Microsoft Gold Partner
Microsoft Lync 2013 is an enterprise-ready unified communications platform. Lync connects hundreds of millions of people everywhere, on Windows 8 and other devices, as part of their everyday productivity experience. Lync provides a consistent, single client experience for presence, instant messaging, voice, video and a great meeting experience. Lync delivers an experience that is differentiated from any other Unified Communications solution in the industry with best-of-breed integration in the Office family of applications.
- Microsoft Integration
Motorola is known around the world for innovation in communications and is focused on advancing the way the world connects. From broadband communications infrastructure, enterprise mobility and public safety solutions to mobile and wireline digital communications devices that provide compelling experiences, Motorola is leading the next wave of innovations that enable people, enteprises and governments to be more connected and more mobile.
- Enterprise Mobility
- Public Safety Solutions
Meet more customer needs by expanding your portfolio with Multi-Tech Systems solutions that complement new and existing IT infrastructure and PBX systems. From cellular and VoIP gateways, to turnkey fax and SMS servers and easy-to-integrate routers and modems, Multi-Tech solutions help customers streamline business processes and reduce costs, while helping you increase revenue. Multi-Tech products are backed by 40+ years of innovation, proven by 20+ million devices deployed worldwide and reliable – we throughly test every product before it leaves our doors.
- Fax Servers
- Voice Over IP Gateways
Mutare Software is an independent software developer driven by a passion to make information access easier. Mutare develops unified communication, mobility and self-service automation solutions that help businesses run better. Mutare is what unified communicaitons should be – guaranteed.
- Self Service Automation
- Unified Communication and Mobility
NAV360 by ITNAVIGTOR provides a seamless integrated unified communication and contact center management solution offering that helps businesses make the transition to truly real-time operation.
- Business Monitoring
- Centralized Management
NICE is the leading provider of Insight from Interactions™ solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video, and other data sources.
NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security.
- Business Analytics to improve operational performance
Nectar is a managed services provider specializing in advance network monitoring and management, along with managed SIP solutions.
The Nectar Converged Management Platform (nectar/CMP) delivers remote, real-time monitoring and management for all layers of the network while providing a holistic view of business processes and the technology that supports them.
- Monitoring and Management
- SIP Solutions
NorthPark Group, a member of the ConvergeOne family of companies, is focused on critical components of the project lifecycle in support of strategic corporate, technology, and operational initiatives, NorthPark is a consultant to some of the world’s leading investment banks and financial institutions. It manages comprehensive portfolios including multimillion-dollar enterprise-wide programs, global process re-engineering projects, and customized Project Management Organization (PMO) implementations.
- Project Management
Nuance is the leading provider of speech solutions. Nuance Employee Productivity Suite includes Speech packaged applications such as Speech-Enabled Auto attendant, Speech-Driven Password Reset and Voice-Enabled Emergency Broadcast.
Nuance can enrich your Avaya offering while reducing Telecom and IT costs with speech applications.
- Speech-Enabled Attendant
- Password Reset
Plantronics, Inc. offers a complete family of corded and wireless product for unified communications. Widely recognized for their sound quality, reliability and comfort, Plantronics audio solutions help companies extend the benefits of IP Communications throughout the extended enterprise fostering better business communications and efficiencies regardless of where professionals are working.
- Mobile, Computer Audio, Corded and Cordless headsets
Polycom provides solutions that enable geographically dispersed workforces to communication and collaborate more effectively and productively over distances. Using Polycom telepresence, video, and voice solutions and services, people connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings.
- Video Conferencing
Presence Technology is a global contact center solution provider specializing in CTI, predictive dialing and intelligent routing, compatible with any PBX system.
Presence OpenGate combines the rich contact center features with an open source switch platform for a powerful standalone solution. Unique to Presence is the usability, flexibility and management.
Featuring a professional team with many years of contact center experience and a network of strategic partners, Presence Technology has helped companies in Europe, South Africa, South America and the U.S. achieve their business goals and better serve their customers.
- CTI, predictive dialing and intelligent routing
- Contact Center Solutions
RedSky Technologies, Inc. helps large organizations of all types capture, manage and deliver the detailed location information necessary to provide an effective 911 emergency response.
Over 300 customers, including 50 Fortune 500 companies, use RedSky’s E911 Manager to automate their E911 processes.
Headquartered in Chicago, Illinois, RedSky has partnerships with other leaders in the telecommunications and 911 industries to help shape 911 policy, leverage emerging technology, and comply with evolving regulatory requirements.
- Location Information Server for SIP and Unified Communications Clients
S1 IT Solutions
S1 IT Solutions, a member of the ConvergeOne family of companies, is a strategic technology partner to progressive companies and organizations specializing in infrastructure, virtualization and optimization of customer computing environments. We are a leading integrator and solution provider of architected solutions while also providing a comprehensive set of technical consulting and managed operational services. Aligned with industry leaders, S1 implements solutions encompassing enterprise backup, storage optimization/virtualization, high availability and server consolidation.
- Dynamic Infrastructure
- Server/Storage Consolidation
- Implementation Services
Sennheiser Communications develops cutting-edge headsets that protect users’ hearing, maximize comfort and are adaptable to environments and ever-changing technology.
The Sennheiser Communications product portfolio ranges from specially-designed office headsets to completely wireless, mobile models.
Sennheiser Communications products are distributed in the U.S. via Sennheiser Electronic Corporation in Old Lyme, Connecticut.
- Portfolio of Headsets
SimpliCTI delivers unparalleled Customer Interaction software development, integration and consulting services. Their focus is on System Design, Integration and Implementation, Reporting / Analytics, Contact Center “Surround” Products, and Maintenance and Support.
SimpliCTI helps contact centers deliver and manage interactions with customers over the phone (wired and wireless), the web (chat and self-service), email and fax.
- Business Reporting/Analytics
- IVR and Web Services
Sonexis is a leading provider of in-house audio/web conferencing solutions for small and medium-sized enterprises. Sonexis ConferenceManager eliminates the costly pay-as-you-go fees of subscription-based services, while setting new standards for ease of use, control, and security. Designed to work within existing voice and data networks – and available with a fully integrated Web conference option – Sonexis ConferenceManager has been deployed by hundreds of leading organizations with minimal cost, effort or administration.
- Conference Management
- Audio/Web Conferencing
Spectrum Corporation is a leading provider of real time reporting for SMB and Enterprise contact centers. By capturing real time and historical data the Spectrum solution will enable agents and mangers to make cost saving and revenue producing decisions in real time.
Spectrum specializes in making contact centers more effective and efficient with real time information. The actionable information will encourage a change in agent and team leader behavior, provide managers with reports that track the current status versus the goals and will show thresholds and variances that require attention. Spectrum is compatible with Avaya CMS, BCMS, IQ, IP Office and OA.
- Real time reporting for SMB and Enterprise Contact Centers
- Display devices such as LCD screens, Web Reports, Wallboards, and Desktops
For over 17 years, Symmetrics Business Intelligence software has been solving the problems of real-time, historical and call-detail reporting in contact centers worldwide. Symmetrics takes the best practices from business intelligence and applies them to the specific domain of the contact center, and their nVISION Contact Center Reporting & Analysis Suite is Avaya compliant for Avaya Call Management System and Avaya Aura Contact Center. Symmetrics’ cloud-based and on-premise solutions fit the unique performance management needs of customers, no matter how many different systems, applications, or call center sites they have. And with hundreds of contact center implementations under their belts, Symmetrics professional services team has the experience and insight to ensure every project’s success.
- Call Center Reporting for real-time, historical and call-detail data
- Performance Management
Symon solutions include business activity monitoring, tracking and alerting tools that help customers better manage operations, improve workforce efficiency and speed business responsiveness.
- Contact Center Digital Signage
- Integrated real time contact center performance solutions
Talari’s Mercury Appliances combines diverse, abundant, and affordable shared-IP bandwidth sources with traditional WAN links to create robust, reliable, high-quality enterprise WAN. With Talari, companies can mix and match different technologies such as MPLS, ATM, Frame Relay and broadband internet to create optimized aggregate network with end-to-end QoS and 99.999% availability.
- Increased Network Resilience and Reliability
- WAN Virtualization
Taske Technology has solutions for customers that need an alternative to Call Management System or Basic Call Management Reports for their ACD agent monitor and reporting tool.
A recognized Avaya DevConnect partner since 2000, TASKE provides call/contact centers and general businesses using Avaya Communication Manager platforms with real-time agent, skill & call monitoring, historical reporting and cradle-to-grave call analysis solutions.
- Contact Center Solutions
- Call Monitoring
The VIA Group
The VIA Group is a globally recognized leader in Professional Services and Systems Integration for Unified Messaging and Converged Communication solutions.
Focused on increasing customer’s productivity and profitability using Unified Communications solutions, key products for VIA’s customers include: the Avaya Unified Communications Suite (Modular Messaging, Message Networking, one-X Solutions), Avaya Meeting Exchange, Microsoft OCS and UM, and IBM Lotus telephony/UC integration.
- Unified Communications and Messaging
- Custom Applications
Veramark is a leading provider of communications management solutions that help organizations gain visibility into their communications networks and reduce expenses associated with their voice, data, and wireless services and infrastructure.
Veramark solutions, which include software and services for Telecom Expense Management (TEM), provide business intelligence for managing complex unified communications networks on a global scale.
- Telecom Expense Management
- Call Accounting
- Invoice Management
Verint® Witness Actionable Solutions™ is the leader in analytics-driven workforce optimization.
Their solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience in contact centers, remote office, branch, and back-office operations.
- Enterprise Workforce Optimization
Virtual Hold Technology (VHT)
VHT offers a simple solution with huge impact, enabling companies to seamlessly transition interactions between self-service and the people who can help customers regardless of interaction channel – web, mobile app, social, device-based or voice. Our multichannel callback solution bridges the gap simply, cost effectively and positively from the customer perspective. With VHT’s solution, customers will never have to start over, repeat information or wait on hold, and companies save the cost and time associated with those processes. VHT has over a decade of experience and knowledge in how customers and companies interact and is focused on bridging the self-service gap.
- Virtual Queuing
Voice Print International
Voice Print International (VPI) is the leading provider of analytics-driven call recording and quality monitoring, real-time performance management, E-learning and workforce optimization software solutions for contact centers, enterprises, public safety agencies and trading floors. Learn why over 1500 organizations in 50 countries partner with VPI to capture and analyze their multi-channel interactions to rapidly identify and solve their critical business and customer experience issues.
VPI is an award-winning and dedicated Avaya DevConnect member since 2001.
- Voice and Screen Recording
- Analytics-Driven Quality Monitoring
- Real-time Performance Management
- E-Learning and Coaching
- Contact Center Workforce Optimization
Xima Software created Chronicall to address the growing need within the small to midsized enterprise for an inexpensive, accurate and easy to use Call History, Call Recording and Real-Time Reporting suite. Chronicall is an all-purpose reporting tool that aims to meet the needs of all industries and vertical markets by providing a robust set of standard reports coupled with easy to use customization tools for reporting, statistics, formulas and call center views.
- Call History, Call Recording and Real-Time Reporting
Xtreme Power Conversion
Xtreme Power Conversion is the value leader in power protection equipment with products that deliver reliability and performance, line-interactive and on-line UPS, bypass distribution modules, power distribution units and the flexibility to meet customer requirements.
- Power Protection Equipment
Since 1994, Zeacom has been developing Contact Center, Business Process Automation and Unified Communications Plugin solutions. Our heritage in delivering state of the art, award winning contact center solutions has given the company a strong global presence and enable us to rapidly transform into a successful high-growth UC business in recent years. With office in the United States, United Kingdom, Australia and New Zealand, Zeacom server over 300,000 customer across the globe.
Zeacom is a Microsoft Gold Certified Partner, NEC Platium Partner, and ten year member of Avaya DevConnect Program.
- Contact Center
- Unified Communications
- Business Process Automation