Partners

Our technology partner relationships enable us to integrate leading-edge hardware, software, and applications into end-to-end multivendor solutions.  To learn more about the solutions our partners provide, see list below.

 

Click on the video to the right to hear directly from our vendors, the benefits of their partnership with NACR.

Technology Partners

We recognize the importance of working with industry vendors who are known for providing technologies and services that enhance the business communication experience. For every customer need, we seek a solution, looking beyond our own portfolio to work with other industry leaders to integrate the best technology to solve a problem or satisfy a requirement.

In addition to our long-standing relationship with Avaya, Microsoft, Cisco, Interactive Intelligence, we also partner with other leading hardware companies, software vendors, and application providers whose products complement and enhance the breakthrough solutions we create. We gauge the confidence our partners place in us by the caliber and number of partners who choose to collaborate with us.

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AVST

AVST

AVST delivers the industry’s most interoperable Unified Communications (UC) platform that brings best-of-breed voice, mobility and business process solutions to the enterprise. Unlike other UC vendors, AVST does not constrain customers with a single vendor lock-in approach. In fact, it’s the very opposite. By connecting new and existing technologies, AVST frees organizations from the constraints of a closed, single-source UC solution, unlocking the full potential of their communications infrastructure.

 

www.avst.com

Specializes In:

  • Mobility
  • Voice
  • Business Process

Accuvoice

Accuvoice

As a national Platinum Avaya DevConnect Partner, Accuvoice has been providing Application Development & Integration for over 17 years.  Accuvoice provides Avaya’s BusinessPartners solutions that Reduce Operating Costs, Generate Revenue and Improve Business Efficiencies.  Accuvoice provides solutions in the Government, Education and Healthcare markets to name a few.

 

www.accuvoice.com

 

Specializes In:

  • Custom Application Development

Aruba Networks

Aruba Networks

Aruba Networks delivers an enterprise mobility solution that enables secure access to data, voice and video applications across wireless and wireline enterprise networks.

 

www.arubanetworks.com

Specializes In:

  • Mobility
  • Security
  • Wireless LAN
  • Wireless Telephony

AudioCodes

AudioCodes

AudioCodea manufactures and sells converged VoIP and data networking products and applications that help organizations migrate to Unified Communications (UC) and SIP. As a leader in the industry, the products are deployed globally in enterprises of all sizes. AudioCodes provides a diverse range of innovative, cost effective products for converged VoIP and data networks including Media Gateways, Enterprise Session Border Controllers (E-SBC), MultiServices Business Routers, IP Phones, Media Servers, and Value-Added Applications.

 

www.audiocodes.com

Specializes In:

  • Converged IP and Data Networking Products
STRATEGIC PARTNER

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

 

avaya.com

Specializes In:

  • Network Infrastructure
  • Communication Applications

CRI

CRI

CRI (Communication Resources Inc.) is a premier VMware Virtual Solution and Unified Communications specialist.  For over 20 years they have focused on the application side of communications providing cutting edge solutions to customers while offering exemplary service and unmatched results. CRI is a system integrator, a gold dev-connect partner for Avaya and partners with IBM, Microsoft, Citrix and VMware solution provider. Portfolio includes: one-X Mobile-Portal-Speech. AES with SameTime/OCS/CTI MM/MSS-MM/Exchange-Citrixand Virtual Environments-Octel.

 

www.crinj.com

Specializes In:

  • Professional Services
  • VMware Solutions
  • Messaging/UC Integration

Calero Software

Calero Software

Calero Software (formerly Veramark) is a new leader in global enterprise Communications Lifecycle Management. Their VeraSMART eCas Wireless and Wireline Call Accounting software and services help managers combine, simplify and share telecom usage and cost data across Avaya, Cisco, Microsoft Lync and other communication platforms.

 

www.call-accounting-solutions.com

Specializes In:

  • Call Accounting
  • Telecom Expense Management
STRATEGIC PARTNER

As a worldwide leader in IT and networking, Cisco creates long-lasting partnerships with customers, working with them to identify their needs and provide solutions that support their success. Delivering a wide range of solutions in network infrastructure, data center, and collaboration, Cisco transforms how people connect, communicate, and do business.

 

www.cisco.com

Specializes In:

  • Collaboration
  • Contact Center
  • Data 
  • Services

Computer Instruments

Computer Instruments

Computer Instruments Inc. offers off-the-shelf and custom designed self-service IVR, Messaging, CTI and Web telephony solutions.  CI can demonstrate how e-IVR provides superior voice technology on a single self-service, multi-application server.

 

With scalable bundles available, Computer Instruments has solutions for a wide range of industries.

 

www.instruments.com

Specializes In:

  • ContactCenterSolutions
  • IVR, CTI, Web Telephony Solutions
  • Emergency Notification
  • Automated Dialing

ConvergeOne

ConvergeOne

ConvergeOne – As NACR’s parent company, and a leading integrator of best-in-class communication and data solutions, their complete portfolio includes professional consulting, software development specializing in customer experience and data solutions including servers, storage, infrastructure, virtualization, optimization and managed services.

 

www.converge-one.com

Specializes In:

  • Data solutions
  • Customized software development
  • Professional consulting and Program Management
  • Managed Services
  • Financing Solutions

DATEL Software Solutions

DATEL Software Solutions

DATEL Software Solutions – Call SWEET! & Call SWEET! Live, provide reporting solutions. For contact centers with between 5 to 100 agents, Call SWEET! Live is a good fit. With real-time monitoring of agents and user-friendly, drill-down historical reports, Call SWEET! Live provides an eye-opening view into the small-to-medium size contact center.

 

Their web-based call accounting application Call SWEET! provides historical reporting for the entire organization. Both applications were specifically designed for Avaya’s Communication Manager Line and the IP Office.

 

www.datel-group.com

Specializes In:

  • Call Accounting Report
  • Contact Center Reporting

DDV

DDV

Digital DataVoice (DDV) is an experienced voice automation partner. DDV specializes in IVR, Speech and CTI design and programming for contact centers of all sizes.

 

In addition, after our initial project, our Managed Services program offers complete management of mission critical contact center technologies.

 

www.ddvc.com

Specializes In:

  • Custom Application Development
  • Contact Center Solutions

Empirix

Empirix

Companies work with Empirix to more effectively manage crucial technology implementations. Preemptive testing that fully validates performance prior to release keeps projects on-time, reduces cost overruns and prevents issues from impacting users. End-to-end performance management speeds troubleshooting and slashes support costs. Through testing, monitoring, analytics and intelligence, Empirix helps customers around the world realize the full value of technology investments.

www.empirix.com

Specializes In:

  • Preemptive testing
  • Performance management, monitoring, analytics

Enghouse Systems

Enghouse Systems

Since 1994, Enghouse Systems (formerly Zeacom) has been developing Contact Center, Business Process Automation and Unified Communications Plugin solutions. Their heritage in delivering state of the art, award winning contact center solutions has given the company a strong global presence and enable them to rapidly transform into a successful high-growth UC business in recent years.

 

Enghouse is a Microsoft Gold Certified Partner, NEC Platium Partner, and ten year member of Avaya DevConnect Program.

 

www.enghouse.com

Specializes In:

  • Contact Center
  • Unified Communications
  • Business Process Automation

Esna Technologies

Esna  Technologies

Esna is a global leader in cloud-enable Unified Communication and collaboration solutions. Esna integrates cloud, mobile and social communications on any device and with business applications from Google, VMware, Microsoft and Salesforce.com. Esna gives millions of information workers the freedom to choose how, when and where they communicate and collaborate with one another. Thousands of organizations across the globe have increased productivity, improved collaboration and reduce communication costs with Esna.

 

www.esnatech.com

 

Specializes In:

  • Cloud-enabled UC Solutions
  • Mobility
  • UC for Google Apps
  • UC for Salesforce.com

Extreme Networks

Extreme Networks

Extreme Networks, Inc. is a leader in open converged networks.  Its innovative network architecture provides enterprises and metro Ethernet service providers with the flexibility, security, availability, and performance required for a true open converged network that easily supports voice, video and data, accessible via wired or wireless connectivity.

 

www.extremenetworks.com

Specializes In:

  • Infrastructure
  • Security
  • Mobility
  • IP Telephony

InfoPlus

InfoPlus

For more than 20 years, InfoPlus has led the communications industry in providing hosted, information-driven solutions for Avaya channel partners and enterprise users. They specialize in creating custom, detailed informational reports such as inventory, system layout, detailed configuration and security/traffic studies, on the interworkings of Avaya and Nortel Communications systems.

 

A gold-level Avaya DevConnect member, InfoPlus was founded with the vision of combining technology, automation, a flexible delivery model and decades of combined industry experience into innovative CPE support solutions that help clients reduce costs, improve service, make more informed, faster business decisions, solve problems and generate revenue.

 

www.infoplusonline.com

Specializes In:

  • Remote reporting, backup and analytical tools
  • Customized support programs
  • Solutions support Avaya and heritage Nortel Systems
STRATEGIC PARTNER

Interactive Intelligence

Interactive Intelligence

Expanded Profile »

Interactive Intelligence Group Inc. is  global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premise, are idea for industries such as financial services, insurance, outsourcers, collections and utilities.

 

www.inin.com

Specializes In:

  • Contact Center
  • Unified Communications
  • Business Process Automation

Interactive Northwest, Inc.

Interactive Northwest, Inc.

Interactive Northwest, Inc. (INI) develops innovative, interactive voice response (IVR), computer telephony interaction (CTI), and self-service applications for high-volume contact centers in markets including government, healthcare, finance, utilities and service industries.

 

As a long-standing Avaya Dev Connect partner and developer of call center speech applications, INI has a deep history in deploying application on Avaya platforms – making it a reliable partner capable of delivering results that promote the success and profitability of its customers.

 

interactivenw.com

Specializes In:

  • Interactive Voice Response (IVR)
  • Computer Telephony Integration (CTI)
  • Self-service applications for contact center

 

Jabra

Jabra

Jabra is a world leader in the development, manufacturing, and marketing of a broad range of hands-free communications solutions. Jabra’s consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.

 

www.jabra.com

Specializes In:

  • Hands-free communications
  • Headsets
STRATEGIC PARTNER

Microsoft Gold Partner

Microsoft Gold Partner

Expanded Profile »

Microsoft Lync 2013 is an enterprise-ready unified communications platform. Lync connects hundreds of millions of people everywhere, on Windows 8 and other devices, as part of their everyday productivity experience. Lync provides a consistent, single client experience for presence, instant messaging, voice, video and a great meeting experience. Lync delivers an experience that is differentiated from any other Unified Communications solution in the industry with best-of-breed integration in the Office family of applications.

 

www.microsoft.com

Specializes In:

  • Microsoft Integration

Mutare Software

Mutare Software

Mutare creates  customized software that makes communication easy, secure and efficient, with solutions for speech to text transcription, smart notification, smart chat, contact centers and more.

 

www.mutare.com

Specializes In:

  • Self Service Automation
  • Notification
  • Unified Communication and Mobility

NICE

NICE

NICE is the leading provider of Insight from Interactions™ solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video, and other data sources.

 

NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security.

 

www.nice.com

Specializes In:

  • Business Analytics to improve operational performance
STRATEGIC PARTNER

Nectar is a software and managed services leader specializing in advance network monitoring and management, along with managed SIP solutions.

The Nectar Converged Management Platform™ (CMP™) delivers remote, real-time monitoring and management for all layers of the network while providing a holistic view of business processes and the technology that supports them.

 

www.nectarcorp.com

Specializes In:

  • Monitoring and Management
  • UC Diagnostics
  • SIP Solutions
  • Multi-Vendor Support including Avaya and Microsoft Lync

Nuance

Nuance

Nuance is the leading provider of speech solutions. Nuance Employee Productivity Suite includes Speech packaged applications such as Speech-Enabled Auto attendant, Speech-Driven Password Reset and Voice-Enabled Emergency Broadcast.

 

Nuance can enrich your Avaya offering while reducing Telecom and IT costs with speech applications.

 

www.nuance.com

Specializes In:

  • ContactCenterSolutions
  • Speech-Enabled Attendant
  • Password Reset
  • Notification

Plantronics

Plantronics

Plantronics, Inc. offers a complete family of corded and wireless product for unified communications. Widely recognized for their sound quality, reliability and comfort, Plantronics audio solutions help companies extend the benefits of IP Communications throughout the extended enterprise fostering better business communications and efficiencies regardless of where professionals are working.

 

www.plantronics.com

Specializes In:

  • Mobile, Computer Audio, Corded and Cordless headsets

Polycom

Polycom

Polycom provides solutions that enable geographically dispersed workforces to communication and collaborate more effectively and productively over distances. Using Polycom telepresence, video, and voice solutions and services, people connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings.

 

www.polycom.com

Specializes In:

  • Video Conferencing
  • Telepresence
  • Wireless

Presence Technology

Presence Technology

Presence Technology is a global contact center solution provider specializing in CTI, predictive dialing and intelligent routing, compatible with any PBX system.

 

Presence OpenGate combines the rich contact center features with an open source switch platform for a powerful standalone solution. Unique to Presence is the usability, flexibility and management.

 

Featuring a professional team with many years of contact center experience and a network of strategic partners, Presence Technology has helped companies in Europe, South Africa, South America and the U.S. achieve their business goals and better serve their customers.

 

www.presenceco.com

Specializes In:

  • CTI, predictive dialing and intelligent routing
  • Contact Center Solutions
STRATEGIC PARTNER

Prognosis by Integrated Research

Prognosis by Integrated Research

Expanded Profile »

Prognosis by Integrated Research (IR) is a leading global solution that empowers customers to avoid expensive outages, improve user satisfaction, lower operating costs, ensure successful deployments, and optimize operations. As an NACR Elite Partner, IR Prognosis simplifies complex UC environments for Avaya, Cisco, and Lync users in large enterprises, small and mid-size businesses, federal and state governments, and education.

 

www.prognosis.com

Specializes In:

  • Multivendor Management
  • Real-time troubleshooting with deep analytics and reporting
  • Contact Center Solutions
  • SIP Solutions
  • Availability and performance monitoring for PBX, trunk, gateway, router, and call routing

RMG Networks

RMG Networks

RMG Networks, formerly Symon Communications, is a global provider of intelligent digital signage solutions. The company is based in Dallas, Texas, and operates offices in major cities around the globe. RMG’s Enterprise Solutions unit provides turnkey solutions for state-of-the-art digital signage implementations in contact center, supply chain, employee communications, hospitality and other applications.

www.rmgnetworks.com

Specializes In:

  • Digital Signage

Sennheiser Communications

Sennheiser Communications

Sennheiser Communications develops cutting-edge headsets that protect users’ hearing, maximize comfort and are adaptable to environments and ever-changing technology.

 

The Sennheiser Communications product portfolio ranges from specially-designed office headsets to completely wireless, mobile models.

 

Sennheiser Communications products are distributed in the U.S. via Sennheiser Electronic Corporation in Old Lyme, Connecticut.

 

www.sennheiser.com

 

Specializes In:

  • Portfolio of Headsets

Sonexis

Sonexis

Sonexis is a leading provider of in-house audio/web conferencing solutions for small and medium-sized enterprises. Sonexis ConferenceManager eliminates the costly pay-as-you-go fees of subscription-based services, while setting new standards for ease of use, control, and security. Designed to work within existing voice and data networks – and available with a fully integrated Web conference option – Sonexis ConferenceManager has been deployed by hundreds of leading organizations with minimal cost, effort or administration.

 

www.sonexis.com

Specializes In:

  • Conference Management
  • Audio/Web Conferencing

Spectrum Corporation

Spectrum Corporation

Spectrum Corporation is a leading provider of real time reporting for SMB and Enterprise contact centers. By capturing real time and historical data the Spectrum solution will enable agents and mangers to make cost saving and revenue producing decisions in real time.

 

Spectrum specializes in making contact centers more effective and efficient with real time information. The actionable information will encourage a change in agent and team leader behavior, provide managers with reports that track the current status versus the goals and will show thresholds and variances that require attention. Spectrum is compatible with Avaya CMS, BCMS, IQ, IP Office and OA.

 

www.specorp.com

Specializes In:

  • Real time reporting for SMB and Enterprise Contact Centers
  • Display devices such as LCD screens, Web Reports, Wallboards, and Desktops

Spok

Spok

Spoke is a leader in critical communications for healthcare, government, public safety, and other industries. They deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organizations worldwide rely on Spok for workflow improvements, secure texting, paging services, contact center optimization, and public safety response.

 

www.spok.com

Specializes In:

  • Workflow improvements
  • Public safety response
  • Contact Center optimization 

Starfish Associates

Starfish Associates

Starfish Associates, a leading provider of telecom management automation, self-service and optimization tools offers technology that seamlessly integrates with, and leverages, an organization’s business systems and applications. Powered by three core technology platforms, our solutions are designed and configured to address any business needs by “snapping into” an existing infrastructure to improve – rather than change – a process.

 

As an Avaya, Cisco and Microsoft development partner, Starfish offers UC and contact center solutions that add value to these platforms to effectively and efficiently unify telecom and IT.

 

www.starfishassociates.com

Specializes In:

  • Automation
  • Self-Service
  • Monitoring & Optimization

 

Symmetrics

Symmetrics

For over 17 years, Symmetrics Business Intelligence software has been solving the problems of real-time, historical and call-detail reporting in contact centers worldwide. Symmetrics takes the best practices from business intelligence and applies them to the specific domain of the contact center, and their nVISION Contact Center Reporting & Analysis Suite is Avaya compliant for Avaya Call Management System and Avaya Aura Contact Center.  Symmetrics’ cloud-based and on-premise solutions fit the unique performance management needs of customers, no matter how many different systems, applications, or call center sites they have. And with hundreds of contact center implementations under their belts, Symmetrics professional services team has the experience and insight to ensure every project’s success.

 

symmetrics.com

Specializes In:

  • Call Center Reporting for real-time, historical and call-detail data
  • Performance Management

 

Talari Networks

Talari Networks

Talari’s Mercury Appliances combines diverse, abundant, and affordable shared-IP bandwidth sources with traditional WAN links to create robust, reliable, high-quality enterprise WAN. With Talari, companies can mix and match different technologies such as MPLS, ATM, Frame Relay and broadband internet to create optimized aggregate network with end-to-end QoS and 99.999% availability.

 

www.talari.com

Specializes In:

 
 
 
  •  Increased Network Resilience and Reliability
  • WAN Virtualization

Taske Technology

Taske Technology

Taske Technology has solutions for customers that need an alternative to Call Management System or Basic Call Management Reports for their ACD agent monitor and reporting tool.

 

A recognized Avaya DevConnect partner since 2000, TASKE provides call/contact centers and general businesses using Avaya Communication Manager platforms with real-time agent, skill & call monitoring, historical reporting and cradle-to-grave call analysis solutions.

 

www.taske.com

Specializes In:

  • Contact Center Solutions
  • Call Monitoring
STRATEGIC PARTNER

Unify (formerly Siemens Enterprise Communications) is a leading provider of unified communications (UC) solutions and network infrastructure for enterprises of all sizes. Leveraging 160 years of experience, they deliver innovation and quality to the world’s most successful companies, backed by a world-class services portfolio which includes international multi-vendor managed and outsourcing capabilities.

 

www.unify.com/us/

Specializes In:

  • Unified Communication Solutions, – OpenScape
  • Network infrastructure
STRATEGIC PARTNER

Uptivity, a leading provider of innovative call recording and contact center solutions, is dedicated to ensuring the highest standards of customer and employee satisfaction. The award-winning, enterprise-proven cc:Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries across the globe.

 

Uptivity empowers these organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.

 

Uptivity is an Avaya Dev Connect Gold partner.

 

www.uptivity.com

Specializes In:

  • Voice and Screen Recording
  • Quality and Performance Management
  • Agent Coaching and Training
  • Workforce Optimization
  • Contact Center Solutions

Verint

Verint

Verint® Witness Actionable Solutions™ is the leader in analytics-driven workforce optimization.

 

Their solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience in contact centers, remote office, branch, and back-office operations.

 

www.verint.com

Specializes In:

  • Enterprise Workforce Optimization

Virtual Hold Technology (VHT)

Virtual Hold Technology  (VHT)

VHT offers a simple solution with huge impact, enabling companies to seamlessly transition interactions between self-service and the people who can help customers regardless of interaction channel – web, mobile app, social, device-based or voice. Our multichannel callback solution bridges the gap simply, cost effectively and positively from the customer perspective. With VHT’s solution, customers will never have to start over, repeat information or wait on hold, and companies save the cost and time associated with those processes.  VHT has over a decade of experience and knowledge in how customers and companies interact and is focused on bridging the self-service gap.

 

www.virtualhold.com

Specializes In:

  • Virtual Queuing

Voice Print International

Voice Print International

Voice Print International (VPI) is the leading provider of analytics-driven call recording and quality monitoring, real-time performance management, E-learning and workforce optimization software solutions for contact centers, enterprises, public safety agencies and trading floors. Learn why over 1500 organizations in 50 countries partner with VPI to capture and analyze their multi-channel interactions to rapidly identify and solve their critical business and customer experience issues.

 

VPI is an award-winning and dedicated Avaya DevConnect member since 2001.

 

www.vpi-corp.com

Specializes In:

  • Voice and Screen Recording
  • Analytics-Driven Quality Monitoring
  • Real-time Performance Management
  • E-Learning and Coaching
  • Contact Center Workforce Optimization

Xima Software

Xima Software

Xima Software created Chronicall to address the growing need within the small to midsized enterprise for an inexpensive, accurate and easy to use Call History, Call Recording and Real-Time Reporting suite. Chronicall is an all-purpose reporting tool that aims to meet the needs of all industries and vertical markets by providing a robust set of standard reports coupled with easy to use customization tools for reporting, statistics, formulas and call center views.

Specializes In:

  • Call History, Call Recording and Real-Time Reporting

Xtreme Power Conversion

Xtreme Power Conversion

Xtreme Power Conversion is the value leader in power protection equipment with products that deliver reliability and performance,  line-interactive and on-line UPS, bypass distribution modules, power distribution units and the flexibility to meet customer requirements.

 

www.xpcc.com

Specializes In:

  • UPS
  • Power Protection Equipment

Become an SSPVP Partner

Within the U.S., our Service Support Professional Vendor Program (SSPVP) lets us partner with services vendors who work with our NOCs to deliver local installation and technical support to customers.

Learn more »

Global Partnerships

An International Alliance Program helps build our global relationships and offers our customers greater access to products and services overseas.

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NACR Partner Brochure

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Our Partners Talk

NACR partners talk about customer focused solutions.

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NACR partners share their company vision.

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