Avaya Support Advantage

As a full-service provider and an Avaya Platinum Partner, we carry the highest level of authorization from Avaya. We’re certified under the Avaya Service Delivery Specialization Program to provide maintenance support and are recognized as a Service Delivery Expert. We’re also are one of the few Avaya BusinessPartners with a dedicated Avaya National Account Services Manager (NASM), offering direct access to Avaya’s services organization at Tiers III and IV—the highest levels.

 

We also offer you access to Avaya’s own maintenance program, the Avaya Support Advantage.

 

Avaya Support Advantage

Avaya’s flexible model delivers global support services for Avaya communications environments 24/7. Avaya Support Advantage provides industry-recognized Avaya services and response times in a choice of simple-to-use, flexible packages, modules, and advanced options.

  • Build a simple support strategy tailored to your business.
  • Leverage intellectual property like Avaya’s award-winning online tools.
  • Benefit from a world-class remote diagnostic tool that can identify, isolate, and resolve 99% of system-generated alarms.
  • Implement security policies via the Avaya Secure Access Link Policy Server to reduce network security risks.
  • Maintain peak network and application performance to improve customer service and staff productivity.
  • Realize the potential of your communications investment.

To learn more about Avaya Support Advantage and the options available to your business, contact your NACR representative, or click on the contact us button to the right to have a services specialist reach out to you.