Multiple vendors. One solution.
NACR has the expertise, professional resources, state-of-the-art tools, and focused approach to integrate your communications so they deliver the competitive advantage and ROI for your business. We get it right from the beginning by offering services that help customers maximize quality and minimize risks .
These assessments include:
Network Quality Assurance Review (QAR)
The Network Quality Assurance Review determines whether your existing or planned network can support VoIP and includes recommendations on how to prepare it, followed by a simulated voice traffic insertion that tests the resulting audio quality. Then we design and implement an end-to-end solution that’s tailored to your business.
Security Assurance Review (SAR)
Let the experts at NACR help you identity and expose the risks and assist you in developing a risk mitigation strategy using our best-of-breed services solution: NACR Security Assurance Review (SAR). With services ranging from basic security audit to comprehensive testing of your SIP infrastructure, NACR SAR gives you piece of mind that comes from knowing you have identified potential risks and taken the necessary steps to prevent them from impacting your communications and your business.
Our QAR process now supports video and wireless conferencing to determine your bandwidth requirements so we can design the right network to support high-quality video transactions.
Before implementation, we conduct a Contact Center Review either on-site or remotely. Our traffic theory experts analyze your current and anticipated call volume to determine your requirements for agents, IVR ports, and trunk capacity. That helps us learn how your company works and find ways to enhance the caller experience, improve agent productivity, and document and verify an efficient call-flow design.
Unified Communications (UC)
NACR has a team of certified engineers who specialize in Microsoft UC and unified messaging. Our UC Design Assessment provides an overview of Microsoft Exchange UM and Microsoft Lync functionality in light of your requirements. Then we assess your existing infrastructure, gather data and determine the required elements for a successful deployment, and deliver a Microsoft Best Practices design that is ready for implementation.