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Implementation & Integration

Our customer-focused implementation process ensures that your communication capabilities work together seamlessly and deliver the results your business needs.


We begin new implementations and platform upgrades with off-site staging using the highest quality-assurance standards at our Performance Readiness Center® in Eagan, Minnesota. There, we do the heavy lifting for you: we receive all shipments and handle the work required prior to installation. This rigorous staging process helps ensure a quick, successful deployment.


Our highly trained, multivendor-certified technicians have the talent and experience to handle every implementation task. Based on the scope of your implementation, we send the right mix of them to your locations to ensure a consistent solution, on time and on budget, across your business.


To deliver the best possible implementation, we offer other services that include certified software specialists, expert consultants, and project managers from our sister company NorthPark Group, a specialty consulting firm.


Unified Communications (UC) Integration


Multivendor UC integration is our specialty.
Only NACR has the Avaya and Microsoft UC experience and relationships required to give you a single point of contact if issues arise. Our engineers have designed, architected, or implemented Microsoft Lync/Skype for Business solutions, including remote call control and enterprise voice deployments, from 50 to over 3,000 clients. Our solutions have included all aspects of Microsoft Lync/Skype for Business and Microsoft Exchange unified messaging, Microsoft Office Communications Server 2007 and 2007 R2, enterprise voice and/or remote call control, conferencing (instant messaging, audio, video, and web), and edge devices.


With NACR, you get the services and expertise you need to navigate a complex multivendor UC environment.


SIP Integration
NACR has invested heavily in mastering Session Initiation Protocol (SIP) solutions. Our in-house convergence engineering team can configure all major Session Border Controllers (SBCs), Session/System Managers, and SIP Enablement Services (SES). They’ve also designed, architected, and implemented over 170 best-in-class SIP solutions with providers that include AT&T, Paetec, Verizon, Qwest, Level 3, and Sprint. These implementations have included SIP trunks, SIP stations, IVR, UC, and contact center applications. We’ve also done SIP integrations with third-party vendors, including Cisco, Microsoft Lync, and Polycom.


We can also use our SIP expertise to develop custom solutions for your business, such as an innovative sequenced application for contact centers that improves outbound calling and customer satisfaction. When you work with NACR, you get a fully supported, end-to-end SIP solution designed to meet your specific communication and business needs.